Gift voucher

When offered in the shop, gift vouchers can be purchased just like any other item in our store. You can buy them using the store’s standard payment method(s). Once the gift voucher is purchased and successfully activated, the value will be shown in your Shopping Cart, which also provides a link to the page where you can send the gift voucher to the recipient via email.

How to Send Gift Vouchers
To send a gift voucher click on the link “Send Gift Voucher” in your Shopping Cart. When you send a gift voucher, you need to specify the following: The name of the person you are sending the gift voucher to; the email address of the person you are sending the gift voucher to; the amount you want to send (Note that you do not have to send the full amount of your gift voucher); a short message which will appear in the email. Please ensure that you enter all of the information correctly, although you will be given the opportunity to alter this before the email is actually sent.

Spending with Gift Vouchers
If you possess a gift voucher, you can use it to purchase other items in our store. At the checkout stage, an extra box will appear giving you the opportunity to utilise your vouchers. Please note, if the total value of your gift vouchers does not cover the purchase, you will need to pay the outstanding amount using another method. Equally, if your gift vouchers exceed the total cost of your purchase, then the positive balance will remain in your gift voucher account for future purchases.

Redeeming Gift Vouchers
If you receive a gift voucher by email it will contain details concerning the person who sent you the voucher and possibly a short message from them. The email will also contain the gift voucher number. It is a good idea to print out this email for future reference. You can now redeem the gift voucher in two ways.
1. By clicking on the link contained within the email: This will take you to the store's “Redeem Voucher” page. You will need to create an account before validating the gift voucher and adding it to your gift voucher account. Now you are ready to spend it on whatever you like.
2. During the checkout process on the page where you select a payment method there will be a box to enter a redeem code. The code will be validated and added to your gift voucher account. You can then use the amount to purchase any item from our store.

If a problem occurs
For any questions regarding the gift voucher System, please do not hesitate to contact the store by email at info@steelman24.com. Please make sure you give us as much information as possible in your email.